Frequently Asked Questions

Everything you need to know about your SUTRA beauty journey.

How can I track my SUTRA order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your doorstep.

What is your return policy for beauty products?

We offer a 30-day return policy on most items. For hygiene reasons, products must be unopened, unused, and in their original packaging to qualify for a full refund.

Are SUTRA products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All SUTRA products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Check the specific product page for detailed ingredient lists.

Do you offer international shipping?

SUTRA currently ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What should I do if I receive a damaged item?

We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the damaged product to arrange a free replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.