Returns & Exchanges

At SUTRA, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all accessories and promotional materials are included to qualify for a full refund.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing